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Knowledgebase : General Questions
You will receive full money within 30 days after we officially accept your refund request. Refund is not applicable after 30 days since the date of your product purchase.
* You will receive source code open 100%. * You will obtain a License which will remain valid until the you stop using the Product or until Skyline Software terminates this License because of Customer's failure to comply with any of its Terms and Co...
ExtStore does not offer free trial mode for extensions but provide 30-day refund policy and Back-end view of ExtStore components: http://demo30.extstore.com/administrator/ [1] Links: ------ [1] http://demo30.extstore.com/administrator/
You need to send us full information of your company name, address, tax code. After receiving your request, we will send you the invoice in pdf format.
Exstore is now the sole channel we distribute our products, thus purchases from sources other than Exstore.com are deemed to be illegal.
We don't have translation for non-English languages. But you can translate by yourself by editing language files which we will send you if you request.
- You are using a Joomla 3.x extension for Joomla 2.5 - You are using an old version of PHP
You can download updated extensions without paying extra fees. We also offer free lifetime support for all extensions. However, we only provide services of error/bug fixing, product maintenance or general advice. Based on the complexity level of eve...
_ELIGIBLE:_ - You can customize our extensions based on requests from your clients. That means you receive specific order from clients, then you fulfill conversion as per their requirements. NON-ELIGIBLE: - Re-selling - Customizing/cloning ...
If you create an account on ExtStore, you can download all free extensions after logging in with your user account.
You can find more information, usage tips and get support directly by: - Support Forum: http://extstore.com/forum/index [http://extstore.com/forum/index] - Support Ticket: http://support.extstore.com/ [http://support.extstore.com/] - Live Chat on Ex...
Tickets can be solved more quickly if you provide us with following information: * Joomla version and PHP version. * Website URL and Login, FTP access. * Screenshots, 3rd-party templates or extensions. * Forum thread URL (if you posted in Ext...
There are 3 ways to install an extension. You can upload an extension, install from a directory or install from a URL a. Upload an extension: - Download the extension to your local machine as a zip file package. - From the backend of your Joom...
Supporters will reset username/password on ExtStore and inform users of new username/password.
* SUPPORT TIME: 8AM - 5PM GMT +7, Monday to Friday. * RESPONSE TIME: Within 24 hours (1 business day). Please note that Support is NOT available on Saturday & Sunday due to our weekend break.
At the moment, our products are available for Joomla 2.5 and Joomla 3. We always have our extensions updated with the latest version of Joomla. Actually, our upgrade process is conducted a little bit later as we only select the stable version of Joomla...
- There are 3 demo sites for Joomla 2.5 extensions, including: http://demo25.extstore.com/components/ [1] http://demo25.extstore.com/downloads/ [2] http://demo25.extstore.com/modules/ [3] - There is only one demo site for Joomla 3.x extensi...