This page covers extstore.com and our support desk at support.extstore.com. What each app does with your store’s data is in that app’s own privacy policy, linked from Support. Questions go to support@extstore.com.
What we collect
- Support requests: your name, email address, your store’s address if you give it, the app and topic you chose, and your message.
- Email: messages you send to support@extstore.com, and our replies.
- Server logs: like most websites, our web server records each request: IP address, page, time and browser. We use these only to keep the site running and to stop abuse.
This website sets no cookies and uses no analytics, advertising or tracking, and we don’t build profiles of visitors.
How we use it
Only to answer you and to improve our apps from what you tell us. We don’t sell your information or share it for marketing.
Where it’s kept
- Support requests and emails go to our own support desk, which runs on a server we manage on Oracle Cloud Infrastructure. Backups stay on the same server.
- The site’s fonts load from Google Fonts, so your browser asks Google’s servers for them, which shares your IP address with Google. See Google’s privacy policy.
How long
- Support conversations: as long as they help us support you, and until you ask us to delete them.
- Server logs: rotated out automatically after a short time.
- Backups: deleted after 14 days.
Your choices
You can ask to see what we hold about you, to correct it, or to delete it, by writing to support@extstore.com from the address you used. Deleted data drops out of backups within 14 days.
Changes
If this policy changes, we’ll update this page and the date at the top.