What to include
- Your store’s
.myshopify.comaddress. - The rule’s name, and what you expected it to do.
- What the cart looked like when it did something else: items, subtotal, delivery country, customer tags.
- A screenshot of the message at checkout, if there was one.
Please don’t send passwords, access tokens or customers’ personal details.
When you’ll hear back
Every email gets an answer. Stores on the Pro plan are answered first, so include your store’s address and we can see your plan.
Before you write
Most answers are in Help: setting up a rule, testing it, plan limits and what happens when you change plan, and why a rule might not block a cart.
Billing questions
Charges are made by Shopify and appear on your Shopify invoice. You can change or cancel your plan from the app’s Plan page at any time. See Pricing.
Privacy and data requests
To ask what the app holds about your store, or to have it deleted, send a request above or email us. The privacy policy lists what is stored.