Help covers setting up, what to do when a backup needs attention, and how to read your repository.
Common questions
- What is backed up?
- Products, collections, pages, blogs, articles, navigation menus, URL redirects, metaobjects, metafield definitions, files, shop settings and policies. Themes, orders and customers are not. You can switch any type off in Settings.
- Where does file content go?
- The details of each file, such as its name and alt text, go to your repository. On a paid plan, the images and videos themselves are also copied to storage Git Sync manages at Oracle Cloud Infrastructure (self-hosted MinIO on the app server). On Free, only the details are saved.
- How do I restore something?
- Open the item under Browse & restore, or under Deleted items if it was deleted. Pick a version and choose Restore. The restore is committed to your repository like any other change.
- What happens when I uninstall?
- Backups stop at once. Git Sync removes what it holds about your store, including file copies, within 48 hours. Your repository and its history stay as they are.
- How do plans limit the backup?
- Each plan covers a number of items per type, an amount of file storage and how often changes are saved. Items over the limit wait until you move to a bigger plan. A free trial includes 1 GB of file copies rather than the plan’s own storage, and files that waited for room are copied when the trial ends. Restoring is never limited. The Plan page in the app shows your usage. See Pricing.
- How do I leave with all my data?
- Your repository already holds every record, so it stays useful without the app. File copies can be downloaded one at a time from each file’s page before you uninstall.